Thank you for visiting Tokyo Milk, Tokyo Milk Cheese Factory, Tokyo Milk Perfume, Tokyo Milk Fragrance, Tokyo Milk Hand Cream, and Tokyo Milk Lotion (thetokyomilk.com). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our websites, products, and services.
By accessing or using our websites, purchasing our products, or engaging with our services, you agree to the terms outlined in this Privacy Policy. Please read this policy carefully to understand how your information is handled.
1. Information We Collect
We collect certain types of information about you to provide and improve our services. The information collected may include:
1.1 Personal Identifiable Information (PII):
This refers to information that identifies you as an individual, such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (e.g., credit/debit card details)
1.2 Non-Personal Information:
This includes data that cannot identify you personally, such as:
- Demographic information (e.g., age, gender, location)
- Browser type and version
- Device information (e.g., operating system, device model)
- Usage data (e.g., pages viewed, time spent on the site, clicks)
1.3 Automatically Collected Information:
When you visit our websites or use our services, we automatically collect certain data, such as:
- IP address
- Cookies and tracking technologies (e.g., pixels, web beacons)
- Referring website or search engine
1.4 Information from Third Parties:
We may collect information about you from third-party sources, such as social media platforms, payment processors, or marketing partners.
2. How We Use Your Information
We use the information collected for various purposes, including but not limited to:
2.1 Providing and Improving Services:
- Fulfilling orders and delivering products.
- Processing payments and refunds.
- Personalizing your shopping experience.
2.2 Communication:
- Responding to your inquiries, feedback, or support requests.
- Sending transactional emails, such as order confirmations and shipping updates.
- Sending promotional emails or marketing materials (with your consent).
2.3 Marketing and Advertising:
- Providing you with offers, promotions, or recommendations based on your preferences.
- Engaging in retargeting or advertising campaigns.
2.4 Website Analytics:
- Monitoring website traffic and user behavior to improve functionality and user experience.
- Conducting data analysis for business insights.
2.5 Compliance and Legal Obligations:
- Ensuring compliance with applicable laws and regulations.
- Preventing fraudulent activities or unauthorized transactions.
- Protecting the safety and security of our customers and business operations.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with the following entities:
3.1 Service Providers:
We may share your information with trusted third-party vendors who help us operate our business, such as:
- Payment processors
- Shipping and logistics partners
- Marketing and advertising agencies
- IT service providers
3.2 Business Transfers:
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
3.3 Legal and Regulatory Requirements:
We may disclose your information if required by law, such as to comply with a subpoena, court order, or government request.
3.4 With Your Consent:
We may share your information for other purposes with your explicit consent.
4. Cookies and Tracking Technologies
Our websites use cookies and similar tracking technologies to enhance your browsing experience. These technologies allow us to collect usage data, remember your preferences, and deliver personalized content. The types of cookies we use include:
4.1 Essential Cookies:
Necessary for the basic functionality of our websites, such as enabling secure login or shopping cart features.
4.2 Performance Cookies:
These cookies help us analyze website traffic and performance metrics.
4.3 Marketing Cookies:
Used to deliver targeted advertisements and promotional content.
4.4 Your Choices:
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit the functionality of our websites.
5. Data Storage and Security
We implement robust security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
5.1 Encryption:
Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
5.2 Access Controls:
Access to your data is restricted to authorized personnel only.
5.3 Data Retention:
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, your information is securely deleted or anonymized.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding the collection and use of your personal information. These rights include:
6.1 Access and Portability:
You have the right to request access to the personal information we have about you and obtain a copy in a portable format.
6.2 Correction:
If your information is incorrect or incomplete, you can request that we update or correct it.
6.3 Deletion:
You can request that we delete your personal information, subject to legal or contractual obligations.
6.4 Opt-Out:
You can opt out of receiving promotional emails or targeted advertising by following the unsubscribe instructions in our communications.
6.5 Data Processing Restrictions:
You may request that we limit the processing of your personal information under certain circumstances.
6.6 How to Exercise Your Rights:
To exercise your privacy rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable laws.
7. Children’s Privacy
Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will take appropriate steps to delete it.
8. Third-Party Links
Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. International Users
If you are accessing our websites or services from outside [Insert Country], please note that your information may be transferred to, stored, and processed in [Insert Country] or other countries. By using our services, you consent to such data transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our websites with the “Last Updated” date. We encourage you to review this page periodically to stay informed about how we handle your information.
11. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at:
Tokyo Milk Customer Support
Email: thetokyomilk@hotmail.com
Phone: +60 129880549
Mailing Address: 170-B1-K34/K35 Gurney Plaza, Persiaran Gurney, 10250
We are committed to addressing your concerns and resolving any privacy-related issues promptly.
